Get in Touch With Us
Got a question about something you've read on listentomystory.co.uk, spotted an error, or want to suggest a site for us to look at? This page covers how to reach us and what happens once your message lands in our inbox.
Email Us Directly
The best way to contact us is by email at [email protected]. We read every message that comes in and aim to reply within two working days. A short note on what your enquiry is about — a review query, a correction, a general question — helps us get back to you with something useful rather than a generic holding reply.
What We Can Help With
- Questions about specific casinos — If you want more detail on a brand featured on the site, including how welcome offers like the ones from Betmica, Kikibet or Smash Casino actually work, ask and we'll do our best to clarify.
- Corrections — Bonus terms, wagering conditions and licensing details change. If something looks out of date when you visit, flag it and we'll check it against current information.
- Suggestions for coverage — Think we've missed a payment method, a game category, or a site worth reviewing? Let us know what you'd find useful.
- General site feedback — Anything about layout, clarity or how we've explained a topic such as GAMSTOP or self-exclusion is genuinely welcome.
- Partnership or editorial enquiries — If you represent a casino brand or an industry body and want to discuss coverage, introduce yourself and explain what you're proposing.
What We Can't Help With
We're a comparison and information site, not a casino, a payment processor or a regulator. We can't process withdrawals, resolve account disputes with an operator, or access anyone's account details. Those matters need to go directly to the casino's own support team, or in the case of a licensing complaint, to the relevant regulator in the jurisdiction where the site holds its licence.
If you're contacting us because gambling has become difficult to manage, please say so in your message. We'll point you towards independent support organisations, and you can also read our guide on trusted non GamStop casinos UK for background on how self-exclusion and site selection interact.
How We Handle Your Message
Every email is read by a person, not answered by an automated script. Our aim is to reply within two working days, though this can run a little longer at busier times. If your question relates to how we assess and rank operators — including how ratings for sites like Betninja, WinnerIsland or Rivo are arrived at — we're happy to explain our approach in more detail than the site pages allow.
Before You Write In
A quick check first can save you time:
- If your question is about which casinos we currently rate highest, our non GamStop casinos guide covers the full rundown, including how offers, payment options and game selection compare across brands.
- If it's about a specific bonus figure or wagering condition, note the exact operator name and offer so we can look into the right listing.
- If you're 18 or under, please don't contact us about gambling products — none of the content on this site is intended for anyone under that age.
We appreciate everyone who takes the time to get in touch, whether it's a correction, a question or simply feedback on how we cover this space. Drop us a line whenever something's on your mind.